Using our Six Sigma Methodology, we review practices’ current processes and work together with the healthcare organisation to implement new technologies, and small but significant changes to make a process more efficient, faster and easier for the staff to complete. 

To capture a process, we sit down with on-the-ground staff while they complete their processes, and ensure its smallest details are captured in the step-by-step instructions. Afterwards, we map out the processes using a flow chart, to ensure that the overall course of the process makes sense and to prevent any bottlenecks and gaps, and write very detailed SOPs.

After uploading these SOPs to SOPHIA, on-the-ground staff are able to access these gold-standard SOPs to complete their day-to-day tasks.

In addition to recording a SOP, the implementation of SOPHIA in MH and hospitals usually entails breaking down a process into multiple SOPs to accommodate their way of working/internal structure, checklists, and multiple pathways/ sections of the process (e.g., before admission preparation and handover, and the post-admission checklist and patient settling in). 

Challenges facing primary care are significant and each potentially undermines resilience